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How We Protect Your Privacy on ppslot

When you open an account with us, your personal data and payment details stay secure.

Data encrypted on every loginPayment info handled securelyNo third-party sharing without consent
ppslot How We Protect Your Privacy on ppslot
REACH OUR TEAM

Privacy Questions – How to Contact Us

If you want to know what data we hold about you, request a copy, or ask us to delete it, reach out via the channels below. Our support team in Jakarta handles privacy requests during business hours and responds within 48 hours on weekdays. You can also submit a formal data access request through your account settings under Security & Privacy.

Team online

Live Chat

Open the chat widget in the bottom right of your ppslot lobby. Available 09:00–22:00 WIB daily. Ask for the Privacy team if you need formal data requests.

Email Support

Send your privacy request to [email protected] with your account email and the specific data you want to access or delete. Expect a reply within 2 business days.

Account Settings

Log in, go to Settings > Security & Privacy > Data Request. Fill in what you need and submit. We'll email you a confirmation within 24 hours.

SECURITY & CONTROL

How We Keep Your Data Safe & Give You Control

Every deposit and withdrawal on ppslot travels through encrypted tunnels — the same technology banks use. Your password is hashed (transformed into code) so we never see it in plain text.

Encryption

Your deposits via DANA, OVO, GoPay, QRIS and bank transfer use 256-bit SSL encryption. No third party sees your payment details. Transaction records stay encrypted on our servers.

Two-Factor Verification

New device login? We send a code to your registered email or phone. You enter it before we let you in. This stops anyone using a stolen password.

Device Management

Check all active sessions in Settings > Active Devices. See device type, browser, location and last login. Remove any device instantly.

Data Retention Rules

Active account data stays as long as you play. After account closure, we keep transaction records for 7 years where law requires. Personal data is purged within 90 days unless legal hold applies.

Account Pause & Closure

Pause your account for 1–12 months without losing your balance. Close it permanently via Settings > Account > Close Account. We'll guide you through data deletion requests.

Privacy Updates

We email you whenever this policy changes. You can accept or reject new terms. If you disagree, you can close your account before changes take effect.

Privacy Policy FAQs

Below are questions we hear often from players in Indonesia and across the region. If you don't find your answer here, our support team is ready to help via chat or email.

We begin deleting personal data within 90 days of closure. Transaction and payment records stay encrypted for up to 7 years to meet tax and legal requirements. You can request a full data export before you close, and we'll email it to you within 48 hours.

No. Your DANA, OVO, GoPay, QRIS or bank details never leave ppslot unless we're legally required to disclose them (e.g., to a court order). We do share transaction hashes with our payment processor to verify deposits cleared, but they never see your full card or account number.

Each deposit is encrypted end-to-end. We log the amount, your account ID, and the timestamp — nothing more. Deposits via DANA, OVO, GoPay and QRIS typically clear within 60 seconds. If a deposit fails, both ppslot and the payment provider have records so we can trace it.

Yes. Email [email protected] or go to Settings > Security & Privacy > Data Request and submit your request. We'll compile your account activity, login history, payment records and any notes from support interactions. You'll receive a downloadable file within 2 business days.

We use session cookies to keep you logged in and analytics cookies to see which games are popular. We don't use tracking cookies for advertising. You can disable non-essential cookies in Settings > Privacy > Cookie Preferences. Session cookies are required to play, so disabling them logs you out.

We store the last 90 days of login activity (device type, browser, location and timestamp) in your account. This helps you spot unusual access. We purge older records automatically, unless a security incident requires us to keep them for investigation.

Change your password immediately in Settings > Security. Then contact our support team via live chat or email [email protected] with the timestamp. We'll review the login, remove unauthorised devices, and help you secure your account. Where law permits, we may freeze the account temporarily while we investigate.